Return & Exchanges

Cancellations

If an order needs to be canceled or changed please contact us within 12 hours, but during sales, cancellations may not be possible.

Order Changes

If the change is associated with changes in sizing and color we may or may not be able to grant that request after 12 hours or if the order has been processed

Exchanges

We offer free exchanges if there are any defects that have taken place in the outcome of our fault. If a problem does occur, please contact us within 12 hours of receiving the item(s).

Loose threads, closed buttons, and things of that manner are not considered damaged products.

Returns

For returns, please reach out to support@leenji.com, within 12 hours of receiving items to arrange. For orders that are being returned, once shipped, please be sure email us the tracking no, your name and order no.

Damaged Item

We will only accept a refund if the item was damaged prior to shipping. Please do not attempt to abuse this policy and purposely damage the item; we have an accurate quality control team and there are areas that are inspected prior to shipping. If we determine that the damage was inflicted by the customer we will not allow for a refund. On the rare occasion that the item is damaged please keep the tags on within its original bag to prove it was not worn and then contact us. This must be done within 12 hours or you may not be eligible for a refund.

As mentioned loose threads, closed buttons, and things of that manner are not considered damaged products.

Refund Processing

In a situation where a refund is provided please allow 2-5 business days for your bank to process this change. Please note all orders are permanently archived after 30 days and no refund can be processed afterward.

No Stock

In the situation that an item on our end is out of stock. We will contact the buyer as soon as that happens and provide them with 3 options: exchange with a 10% funds bonus, store credit with an additional bonus, or a full refund of the item that is out of stock. If the buyer does not respond we will hold the order indefinitely until a response is given.

Unique Refund Scenarios

The following are policies for specific situations: If a buyer pays to ship and we refund one item, we will also refund half the shipping cost. If there is a buy 1 get 1 sale discount and one item must be refunded we will provide the maximum possible discount per unit averaged. Ex. (Buy 1 get 1 50% off. The maximum discount will be 25% off per product and we will keep 75% of the product that is still being shipped)

European Customers

Please note that orders to the EU will be subjected to VAT tax/clearance fees upon delivery. In cases of refunds, these will not be reimbursed. We will also not refund orders where the customers reject the package and do not pay the tax.